Samsung doesn’t show notifications when the screen is off – Common complaints mostly from WhatsApp users…
Many complaints about Samsung not showing notifications when the screen is off come from WhatsApp users. We’ve often seen support messages saying notifications aren’t coming through on the lock screen, especially with older phones.
This was an issue we also encountered in the past. We faced this problem on both iPhone and Samsung devices. Despite trying various methods, we couldn’t reach a definitive solution. As a temporary workaround, we needed to keep the WhatsApp application open during use. We’d open the app and allow it to run in the background.
Possible Causes of Samsung Not Showing Notifications When the Screen is Off
Based on our past experiences, we created this article to discuss possible causes. Here are some potential reasons as we see it:
- Compatibility issues between the app and the phone.
- Lack of compatibility with the operating system or system services.
- Problems caused by recent updates to the app.
- Background permissions not granted for the app.
- Notification settings for the app or device not configured properly.
- Issues caused by a service or app installed later on. While rare, we’ve experienced this firsthand.
- Restrictions from installed antivirus or security applications.
- Problems caused by custom ROMs installed on the device.
- Issues with the device’s interface.
How to Get Notifications on Samsung When the Screen is Off?
There are a few potential solutions, although none of them are guaranteed. You may want to try the following:
- Check notification and background permissions for the phone.
- Ensure the notification settings for the app are configured correctly.
- If you use a security app, try disabling or uninstalling it temporarily.
- If possible, uninstall any apps you installed recently and check if it helps.
- Perform a factory reset on the device and then do a hard reset if needed.
- Reinstall the operating system or try a different ROM.
- Uninstall the problematic app and try using older versions to see if they work.
- Keep the app open while using it. Simply open the app and press the home or back button.
Operating System Issues with Samsung Notifications Not Showing When the Screen is Off
Although not certain, it seems that some operating system versions may cause issues with apps. In this case, reinstalling the OS might help. If you have important data, back it up and proceed with reinstalling the software. Ensure you install the latest version of the OS, and if issues persist, try reverting to a previous version.
Application-Specific Issues with Samsung Notifications Not Showing When the Screen is Off
For issues on the app side, you can try uninstalling and reinstalling the app. First, go to the phone’s “Apps” settings, locate the problematic app, and clear its cache, updates, and data.
If other apps aren’t experiencing the same issue, try uninstalling the problematic app and testing older versions.
These are our general recommendations for the issue of Samsung notifications not showing when the screen is off.
